Refund policy

Return & Refund Policy

At AkeShop.Shop, we want you to be happy with your purchase. We carefully prepare and fulfill orders to provide our customers with quality products and a positive shopping experience.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

1. Returns

We accept return requests within 14 days of delivery for eligible products.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, when applicable.
You must provide proof of purchase or your order number.
The return must be approved by AkeShop.Shop before the item is shipped back.

Certain products may not be eligible for return, including personalized, customized, embroidered, made-to-order, or print-on-demand products unless they arrive damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem
Photos of the packaging if the package arrived damaged

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

If the item was damaged, defective, or incorrectly fulfilled due to our error, AkeShop.Shop will cover the applicable return or replacement shipping costs.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, return eligibility depends on the product.

For eligible products, customers are responsible for return shipping costs. Original shipping fees are generally non-refundable.

Items must be returned unused and in resalable condition.

4. Exchanges

We may offer exchanges for eligible items, subject to product availability.

For size or color exchanges, the customer may be responsible for return and replacement shipping costs.

Customized, personalized, embroidered, or made-to-order items generally cannot be exchanged unless the item is defective or we sent the wrong product.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Personalized or customized products
Made-to-order products
Embroidered products
Print-on-demand products
Items that have been worn, washed, altered, or damaged after delivery
Gift cards
Final-sale items

7. Return Authorization

Do not send an item back without contacting us first.

Unauthorized returns may not be accepted.

To request a return, please email akeshop20@gmail.com with your order number and details about the reason for your return.

8. Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us at akeshop20@gmail.com so we can assist you.

9. Order Cancellation

Orders may be canceled only if the fulfillment process has not yet begun.

Because some AkeShop.Shop products may be made-to-order or sent directly to fulfillment, cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered production or fulfillment, it may no longer be possible to cancel it.

10. Shipping Issues

AkeShop.Shop is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect addresses provided by the customer, or other circumstances outside our control.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. We will assist where possible.

11. Contact Us

If you have questions about a return, refund, exchange, damaged order, or any issue with your purchase, please contact us:

AkeShop.Shop
Email: akeshop20@gmail.com

Please include your order number and a brief description of the issue so we can assist you as quickly as possible.

We review each request individually and will work with you to find a fair solution.

Thank you for shopping with AkeShop.Shop.