Shipping policy
At AkeShop.Shop, we work to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Some products, including customized, embroidered, personalized, made-to-order, or print-on-demand products, may require additional processing time.
Orders are not normally processed or shipped on weekends or major U.S. holidays.
Once your order has been processed and shipped, you will receive tracking information when available.
2. Shipping Times
Estimated delivery times depend on the shipping method selected at checkout and the destination.
Typical delivery time after an order has shipped is approximately:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, when available
These are estimates and are not guaranteed delivery dates.
Shipping times may be longer during holidays, promotional periods, severe weather, carrier disruptions, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, package size, weight, shipping method, and other applicable factors.
From time to time, AkeShop.Shop may offer free shipping promotions or discounted shipping.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect or incomplete address and the order has already shipped, AkeShop.Shop may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect address was provided by the customer.
5. Tracking Information
When tracking information is available, it will be provided to the customer by email or through the order information available on AkeShop.Shop.
Tracking information may take some time to update after the package has been handed to the shipping carrier.
6. Delayed Shipments
AkeShop.Shop is not responsible for shipping delays caused by circumstances outside our reasonable control, including:
Carrier delays
Severe weather
Natural disasters
Holidays
Transportation disruptions
Incorrect or incomplete addresses
Customs delays
Other unforeseen circumstances
If your order is delayed, we will assist you in locating the package when possible.
7. Lost or Stolen Packages
Once an order has been shipped, the shipping carrier is responsible for the delivery of the package.
If tracking shows that your package was delivered but you cannot locate it, please:
Check around your delivery location.
Check with household members or neighbors.
Contact the shipping carrier.
Contact AkeShop.Shop at akeshop20@gmail.com if you need assistance.
We will make reasonable efforts to help resolve delivery issues, but we cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered.
8. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the damaged package
Photos of the damaged product
A description of the damage
We will review the situation and determine the appropriate resolution, which may include a replacement, refund, or store credit.
9. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us at akeshop20@gmail.com within 7 days of delivery.
Please include your order number and photos of the items you received when applicable.
If the error was caused by AkeShop.Shop, we will work to correct the issue.
10. International Shipping
International shipping may be available for selected products and destinations.
Customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary significantly depending on the destination and customs processing.
11. Multiple Items in One Order
If an order contains multiple products, the products may be shipped separately depending on product availability, fulfillment location, seller, or shipping method.
You may therefore receive multiple packages for a single order.
12. Order Changes and Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible at:
akeshop20@gmail.com
We will make reasonable efforts to accommodate requests made before an order enters production or fulfillment.
Once an order has been processed, produced, or shipped, changes or cancellations may no longer be possible.
13. Contact Us
If you have questions about shipping or delivery, please contact:
AkeShop.Shop
Email: akeshop20@gmail.com
Please include your order number when contacting us about an existing order.
Thank you for shopping with AkeShop.Shop.